New legislation in the United States may make it difficult for American companies to choose offshore call centre solutions to help streamline their businesses. Supported by the Communications Workers of America, a bi-partisan group of six US lawmakers introduced the U.S. Call Center and Worker Protection Act of 2013 (H.R. 2909), a bill that states any American corporation sending US call centre jobs overseas will be banned from any federal grants and loans for three years. Further, it mandates that offshore call centre employees disclose their location to US consumers and give an option of talking to a US-based call centre representative if requested. The legislation, which must still be voted upon and approved, proves not only a battle for US companies but for agencies such as Coracall, a global outsourcing communications service. A large portion of clients come from US-based businesses, and if this bill passes, it is unsure how much of an impact it will have not just on Coracall but for other offshore and outsourcing companies. For more on Coracall, visit www.coracall.com.
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