Philippines BPO Industry Attracts Major Firms- Coracall Contact Centre, Durban-South Africa

Despite concerns over BPO companies pulling out of the Philippines earlier this year, the industry looks to have gained strength and momentum, and recently won favour of several Australian, New Zealand and other foreign firms. The strong support of the Philippine government through education and talent development programs, locator assistance, and tax incentives assured investors of industry’s stability. Details of the deal have not been made clear yet, but this is a win for the BPO and BPM industry; a location where Coracall, a leader in outsource and offshore services, also holds a call centre. To learn more about Coracall, visit Coracall.com.

About Coracall

 

For further information please contact:

 

Investor Relations

Coracall

1st Floor, Coastlands Gatemax

329 Umhlanga Rocks Drive

Umhlanga Ridge

Kwa-Zulu Natal

South Africa

inquiry@coracall.com

www.coracall.com

 

"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward looking statements (within the meaning of Section 27a of the Securities Act of 1933 and Section 21e of the Securities Exchange Act of 1934) regarding our business, financial condition, results of operations and prospects. Forward-looking statements in this report reflect the good faith judgment of our management and the statements are based on facts and factors as we currently know them. Forward-looking statements are subject to risks and uncertainties and actual results and outcomes may differ materially from the results and outcomes discussed in the forward-looking statements. Actual results could differ materially from those projected in the forward-looking statements, as a result of either the matters set forth or incorporated in this report generally or certain economic and business factors, some of which may be beyond the control of Coracall. These factors include adverse economic conditions, entry of new and stronger competitors, inadequate capital to support operations and projections of revenues and profitability. Readers are urged not to place undue reliance on these forward-looking statements which speak only as of the date of this press release. We undertake no obligation to revise or update any forward-looking statements in order to reflect any event or circumstance that may arise after the date of the press release.

The Importance of Flexible Work Arrangements & BPO Employee Satisfaction- Coracall Contact Centre, Durban-South Africa

In response to US-based internet company Yahoo! ending a telecommuting option for employees, Catalyst recently surveyed 726 high potential employees—MBA graduates around the world working full-time in both for-profit and non-profit firms across industries—about their experiences with, and perceptions of, flexible working arrangements. Their answers revealed that Yahoo! and other companies, such as Zappos, Bank of America and Best Buy are in the minority. In fact, over 80% of those surveyed say that currently work for employers that offer flexible work arrangements. Other myths debunked in the survey reveal that both men and women take advantage, and that productivity, innovation and collaboration is actually increased when people have flexible arrangements. So what does that mean for other companies, more specifically call centres such as Coracall? It means that employee satisfaction is critical. With typically a young employee base, Coracall makes sure that all professionals and call agents receive proper training, have access to resources and have confidence in knowing they can contact management at any time to discuss issues. For if Coracall’s agents are satisfied, and then it means Coracall’s clients will be too. To learn more about Coracall call centre or customer support services visit Coracall.com.

About Coracall

 

For further information please contact:

 

Investor Relations

Coracall

1st Floor, Coastlands Gatemax

329 Umhlanga Rocks Drive

Umhlanga Ridge

Kwa-Zulu Natal

South Africa

inquiry@coracall.com

www.coracall.com

 

"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward looking statements (within the meaning of Section 27a of the Securities Act of 1933 and Section 21e of the Securities Exchange Act of 1934) regarding our business, financial condition, results of operations and prospects. Forward-looking statements in this report reflect the good faith judgment of our management and the statements are based on facts and factors as we currently know them. Forward-looking statements are subject to risks and uncertainties and actual results and outcomes may differ materially from the results and outcomes discussed in the forward-looking statements. Actual results could differ materially from those projected in the forward-looking statements, as a result of either the matters set forth or incorporated in this report generally or certain economic and business factors, some of which may be beyond the control of Coracall. These factors include adverse economic conditions, entry of new and stronger competitors, inadequate capital to support operations and projections of revenues and profitability. Readers are urged not to place undue reliance on these forward-looking statements which speak only as of the date of this press release. We undertake no obligation to revise or update any forward-looking statements in order to reflect any event or circumstance that may arise after the date of the press release.

Philippines BPO Industry Attracts Major Firms- Coracall Contact Centre, Durban-South Africa

Despite concerns over BPO companies pulling out of the Philippines earlier this year, the industry looks to have gained strength and momentum, and recently won favor of several Australian, New Zealand and other foreign firms. The strong support of the Philippine government through education and talent development programs, locator assistance, and tax incentives assured investors of industry’s stability. Details of the deal have not been made clear yet, but this is a win for the BPO and BPM industry; a location where Coracall, a leader in outsource and offshore services, also holds a call centre. To learn more about Coracall, visit Coracall.com.

About Coracall

 

For further information please contact:

 

Investor Relations

Coracall

1st Floor, Coastlands Gatemax

329 Umhlanga Rocks Drive

Umhlanga Ridge

Kwa-Zulu Natal

South Africa

inquiry@coracall.com

www.coracall.com

 

"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward looking statements (within the meaning of Section 27a of the Securities Act of 1933 and Section 21e of the Securities Exchange Act of 1934) regarding our business, financial condition, results of operations and prospects. Forward-looking statements in this report reflect the good faith judgment of our management and the statements are based on facts and factors as we currently know them. Forward-looking statements are subject to risks and uncertainties and actual results and outcomes may differ materially from the results and outcomes discussed in the forward-looking statements. Actual results could differ materially from those projected in the forward-looking statements, as a result of either the matters set forth or incorporated in this report generally or certain economic and business factors, some of which may be beyond the control of Coracall. These factors include adverse economic conditions, entry of new and stronger competitors, inadequate capital to support operations and projections of revenues and profitability. Readers are urged not to place undue reliance on these forward-looking statements which speak only as of the date of this press release. We undertake no obligation to revise or update any forward-looking statements in order to reflect any event or circumstance that may arise after the date of the press release.

Healthcare Industry Growing Sector for BPO- Coracall Contact Centre, Durban-South Africa

The healthcare industry is emerging as a major opportunity for business process outsourcing (BPO) companies, such as Coracall, a full service Contact Centre global operation with facilities across the United Kingdom and South Africa. Healthcare practitioners, clinics and hospitals are looking to utilise offshore call centres to help facilitate with calls and make appointments on their behalf, allowing them to focus on what matters most – each patient.   A BPO solution also enables healthcare clinics to remain agile and respond swiftly to any staffing issues. If you are a healthcare professional, visit Coracall.com to learn more about their services and contact right away for a consultation.

 

About Coracall

For further information please contact:

Investor Relations

Coracall

1st Floor, Coastlands Gatemax

329 Umhlanga Rocks Drive

Umhlanga Ridge

Kwa-Zulu Natal

South Africa

inquiry@coracall.com

www.coracall.com

 

"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward looking statements (within the meaning of Section 27a of the Securities Act of 1933 and Section 21e of the Securities Exchange Act of 1934) regarding our business, financial condition, results of operations and prospects. Forward-looking statements in this report reflect the good faith judgment of our management and the statements are based on facts and factors as we currently know them. Forward-looking statements are subject to risks and uncertainties and actual results and outcomes may differ materially from the results and outcomes discussed in the forward-looking statements. Actual results could differ materially from those projected in the forward-looking statements, as a result of either the matters set forth or incorporated in this report generally or certain economic and business factors, some of which may be beyond the control of Coracall. These factors include adverse economic conditions, entry of new and stronger competitors, inadequate capital to support operations and projections of revenues and profitability. Readers are urged not to place undue reliance on these forward-looking statements which speak only as of the date of this press release. We undertake no obligation to revise or update any forward-looking statements in order to reflect any event or circumstance that may arise after the date of the press release.

A Healthy Approach to Providing Best Outsourcing Services- Coracall Contact Centre, Durban-South Africa

Working as an agent in a call centre is a tough job. It requires a tremendous amount of energy, patience and tenacity to make take or make calls on behalf of a client.  One UK socialist described working at a call centre an "emotional labour" of simply putting a smile in my voice despite endless rejections, not revealing what they may be going through internally. Many who criticise call centres, saying they create emotionally instable and unhealthy environments obviously have not been to Coracall facilities. Headquartered in the UK, Coracall houses its largest call centre facility in Durban, South Africa, and takes measures in providing a nurturing and supportive environment for all of its agents and employees. This healthy approach aids agents in providing the best services to all of Coracall’s clients. To learn more about what Coracall has to offer, visit Coracall.com.

 

About Coracall

For further information please contact:

Investor Relations

Coracall

1st Floor, Coastlands Gatemax

329 Umhlanga Rocks Drive

Umhlanga Ridge

Kwa-Zulu Natal

South Africa

inquiry@coracall.com

www.coracall.com

 

"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward looking statements (within the meaning of Section 27a of the Securities Act of 1933 and Section 21e of the Securities Exchange Act of 1934) regarding our business, financial condition, results of operations and prospects. Forward-looking statements in this report reflect the good faith judgment of our management and the statements are based on facts and factors as we currently know them. Forward-looking statements are subject to risks and uncertainties and actual results and outcomes may differ materially from the results and outcomes discussed in the forward-looking statements. Actual results could differ materially from those projected in the forward-looking statements, as a result of either the matters set forth or incorporated in this report generally or certain economic and business factors, some of which may be beyond the control of Coracall. These factors include adverse economic conditions, entry of new and stronger competitors, inadequate capital to support operations and projections of revenues and profitability. Readers are urged not to place undue reliance on these forward-looking statements which speak only as of the date of this press release. We undertake no obligation to revise or update any forward-looking statements in order to reflect any event or circumstance that may arise after the date of the press release.

Former CIO Encourages Execs To Have Positive Outlook on BPOs- Coracall Contact Centre, Durban-South Africa

Attitudes towards business process outsourcing firms change over time, and former CIO at GM, Jim Noble, explains how he would approach BPO’s now. His advice to business owners thinking about utilising BPO’s, such as Coracall, is to focus on business outcomes more and less on costs. Mr Noble is currently in at the World BPO/ITO Forum in New York City, USA this week (17-18 July), where he will be a keynote speaker discussing changes in business process outsourcing landscape. Read a recent interview featured regarding his approaches to BPO as feature on SearchCIO.

About Coracall

 

For further information please contact:

 

Investor Relations

Coracall

1st Floor, Coastlands Gatemax

329 Umhlanga Rocks Drive

Umhlanga Ridge

Kwa-Zulu Natal

South Africa

inquiry@coracall.com

www.coracall.com

 

"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward looking statements (within the meaning of Section 27a of the Securities Act of 1933 and Section 21e of the Securities Exchange Act of 1934) regarding our business, financial condition, results of operations and prospects. Forward-looking statements in this report reflect the good faith judgment of our management and the statements are based on facts and factors as we currently know them. Forward-looking statements are subject to risks and uncertainties and actual results and outcomes may differ materially from the results and outcomes discussed in the forward-looking statements. Actual results could differ materially from those projected in the forward-looking statements, as a result of either the matters set forth or incorporated in this report generally or certain economic and business factors, some of which may be beyond the control of Coracall. These factors include adverse economic conditions, entry of new and stronger competitors, inadequate capital to support operations and projections of revenues and profitability. Readers are urged not to place undue reliance on these forward-looking statements which speak only as of the date of this press release. We undertake no obligation to revise or update any forward-looking statements in order to reflect any event or circumstance that may arise after the date of the press release.

 

BPO Industry Trends for 2013 Point To IT Application Services and F&A- Coracall Contact Centre, Durban-South Africa

With 2013 halfway through, BPO trends are beginning to emerge. According to a new survey by KPMG LLP and HfS Research, titled “State of the Outsourcing Industry 2013,” which was released on 8 July, revealed that expectations and opinions of outsourcing is moving more towards IT and finance and accounting business process. While Coracall, a leader in outsourcing services, does not currently offer direct IT and application services, they do have a vast team of professionals on hand to help companies in the F&A BPO sector. Contact Coracall today to learn more about how they can help.

Source: http://www.kpmginstitutes.com/shared-services-outsourcing-institute/insights/2013/pdf/state-of-outsourcing-2013-exec-findings-hfs.pdf

About Coracall

 
For further information please contact:
 

Investor Relations

Coracall

1st Floor, Coastlands Gatemax

329 Umhlanga Rocks Drive

Umhlanga Ridge

Kwa-Zulu Natal

South Africa

inquiry@coracall.com

www.coracall.com

 

"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward looking statements (within the meaning of Section 27a of the Securities Act of 1933 and Section 21e of the Securities Exchange Act of 1934) regarding our business, financial condition, results of operations and prospects. Forward-looking statements in this report reflect the good faith judgment of our management and the statements are based on facts and factors as we currently know them. Forward-looking statements are subject to risks and uncertainties and actual results and outcomes may differ materially from the results and outcomes discussed in the forward-looking statements. Actual results could differ materially from those projected in the forward-looking statements, as a result of either the matters set forth or incorporated in this report generally or certain economic and business factors, some of which may be beyond the control of Coracall. These factors include adverse economic conditions, entry of new and stronger competitors, inadequate capital to support operations and projections of revenues and profitability. Readers are urged not to place undue reliance on these forward-looking statements which speak only as of the date of this press release. We undertake no obligation to revise or update any forward-looking statements in order to reflect any event or circumstance that may arise after the date of the press release.

The talent paradox of outsourcing, Coracall Contact Centre, Durban- South Africa

In an April 2013 research by Accenture discusses the “talent paradox of outsourcing,” simply revealed that over 200 enterprise businesses are seeing poor returns on investment when it comes to utilising call centres. At the core of the issue seems to be talent and poor training and concern for the client. For companies that still intend to pursue the offshore outsourcing model but want to maintain high customer satisfaction and loyalty levels, the choice is clear: ensure your offshore call centre work is of the highest possible quality. Clients choosing Coracall, however, are ensured that call centre agents are well-trained and do everything to meet a client’s needs. To learn more about Coracall talent, visit us at coracall.com.

About Coracall                                                  

For further information please contact:

Investor Relations

Coracall

1st Floor, Coastlands Gatemax

329 Umhlanga Rocks Drive

Umhlanga Ridge

Kwa-Zulu Natal

South Africa

inquiry@coracall.com
www.coracall.com

"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward looking statements (within the meaning of Section 27a of the Securities Act of 1933 and Section 21e of the Securities Exchange Act of 1934) regarding our business, financial condition, results of operations and prospects. Forward-looking statements in this report reflect the good faith judgment of our management and the statements are based on facts and factors as we currently know them. Forward-looking statements are subject to risks and uncertainties and actual results and outcomes may differ materially from the results and outcomes discussed in the forward-looking statements. Actual results could differ materially from those projected in the forward-looking statements, as a result of either the matters set forth or incorporated in this report generally or certain economic and business factors, some of which may be beyond the control of Coracall. These factors include adverse economic conditions, entry of new and stronger competitors, inadequate capital to support operations and projections of revenues and profitability. Readers are urged not to place undue reliance on these forward-looking statements which speak only as of the date of this press release. We undertake no obligation to revise or update any forward-looking statements in order to reflect any event or circumstance that may arise after the date of the press release.