UK Public Services Hold Off On Outsourcing- Coracall Contact Centre, Durban-South Africa

The demand for business process outsourcing may be growing in private sectors of the UK, but not so the case for public services. Recently, on advice of a think-tank, the UK government has been told to pull back on large-scale programmes to outsource public services, fearing that outsourcing may provide costly risks and lack of skills. Coracall, a full service Contact Centre global operation with facilities across the United Kingdom and South Africa, understands the concern which is often expressed by other private clients. To address, Coracall managers and call centre agents make every effort in working with and thoroughly learning each client’s goals before making any phone call or initiating any plan.  To learn more about how Coracall can help your business, visit us at Coracall.com. 

 

About Coracall

For further information please contact:

Investor Relations

Coracall

1st Floor, Coastlands Gatemax

329 Umhlanga Rocks Drive

Umhlanga Ridge

Kwa-Zulu Natal

South Africa

inquiry@coracall.com

www.coracall.com

 

"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward looking statements (within the meaning of Section 27a of the Securities Act of 1933 and Section 21e of the Securities Exchange Act of 1934) regarding our business, financial condition, results of operations and prospects. Forward-looking statements in this report reflect the good faith judgment of our management and the statements are based on facts and factors as we currently know them. Forward-looking statements are subject to risks and uncertainties and actual results and outcomes may differ materially from the results and outcomes discussed in the forward-looking statements. Actual results could differ materially from those projected in the forward-looking statements, as a result of either the matters set forth or incorporated in this report generally or certain economic and business factors, some of which may be beyond the control of Coracall. These factors include adverse economic conditions, entry of new and stronger competitors, inadequate capital to support operations and projections of revenues and profitability. Readers are urged not to place undue reliance on these forward-looking statements which speak only as of the date of this press release. We undertake no obligation to revise or update any forward-looking statements in order to reflect any event or circumstance that may arise after the date of the press release.

Three Global BPO Giants Call South Africa New Home- Coracall Contact Centre, Durban-South Africa

Coracall, a global competitor in call centre and outsourcing services, have new competition in South Africa. The BPO industry in South Africa received another boost recently when it was announced that Cape Town will be home to three of the world’s largest business processing outsourcers: Teleperformance from Paris, Serco from Hook Hampshire UK, and Capita also from the UK.  The arrival of three BPO giants underpins the existing attraction of South African cities – and particularly Cape Town – to outsourcers. The call-centre industry in the Western Cape, which Coracall is proud to be part of, alone generated about R8bn and nearly 40 000 jobs for the provincial economy in 2012. To learn more about Coracall, visit Coracall.com.

About Coracall

For further information please contact:

Investor Relations

Coracall

1st Floor, Coastlands Gatemax

329 Umhlanga Rocks Drive

Umhlanga Ridge

Kwa-Zulu Natal

South Africa

inquiry@coracall.com

www.coracall.com

 

"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward looking statements (within the meaning of Section 27a of the Securities Act of 1933 and Section 21e of the Securities Exchange Act of 1934) regarding our business, financial condition, results of operations and prospects. Forward-looking statements in this report reflect the good faith judgment of our management and the statements are based on facts and factors as we currently know them. Forward-looking statements are subject to risks and uncertainties and actual results and outcomes may differ materially from the results and outcomes discussed in the forward-looking statements. Actual results could differ materially from those projected in the forward-looking statements, as a result of either the matters set forth or incorporated in this report generally or certain economic and business factors, some of which may be beyond the control of Coracall. These factors include adverse economic conditions, entry of new and stronger competitors, inadequate capital to support operations and projections of revenues and profitability. Readers are urged not to place undue reliance on these forward-looking statements which speak only as of the date of this press release. We undertake no obligation to revise or update any forward-looking statements in order to reflect any event or circumstance that may arise after the date of the press release.

Social Media Could Be Next Big BPO Wave-Coracall Contact Centre, Durban-South Africa

Despite trends leading to F&A BPO and IT BPO services, social media could emerge as the next wave for the outsourcing industry, according to a Financial Times report. Many BPO firms embed social media as a small portion of their overall customer acquisition outsourcing services offered. However, as consumers continue to flock to sites like Facebook, Pinterest, Twitter and the like, business process outsourcing firms are now finding a new lucrative opportunity in managing social media for corporations whose customers are taking to the online medium to share feedback, attract customers and even try to convert sales. Coracall is one of those BPO firms. If you are looking to boost your business with social media, contact Coracall by visiting Coracall.com.

About Coracall

 

For further information please contact:

 

Investor Relations

Coracall

1st Floor, Coastlands Gatemax

329 Umhlanga Rocks Drive

Umhlanga Ridge

Kwa-Zulu Natal

South Africa

inquiry@coracall.com

www.coracall.com

 

"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward looking statements (within the meaning of Section 27a of the Securities Act of 1933 and Section 21e of the Securities Exchange Act of 1934) regarding our business, financial condition, results of operations and prospects. Forward-looking statements in this report reflect the good faith judgment of our management and the statements are based on facts and factors as we currently know them. Forward-looking statements are subject to risks and uncertainties and actual results and outcomes may differ materially from the results and outcomes discussed in the forward-looking statements. Actual results could differ materially from those projected in the forward-looking statements, as a result of either the matters set forth or incorporated in this report generally or certain economic and business factors, some of which may be beyond the control of Coracall. These factors include adverse economic conditions, entry of new and stronger competitors, inadequate capital to support operations and projections of revenues and profitability. Readers are urged not to place undue reliance on these forward-looking statements which speak only as of the date of this press release. We undertake no obligation to revise or update any forward-looking statements in order to reflect any event or circumstance that may arise after the date of the press release.

Philippines BPO Industry Attracts Major Firms- Coracall Contact Centre, Durban-South Africa

Despite concerns over BPO companies pulling out of the Philippines earlier this year, the industry looks to have gained strength and momentum, and recently won favour of several Australian, New Zealand and other foreign firms. The strong support of the Philippine government through education and talent development programs, locator assistance, and tax incentives assured investors of industry’s stability. Details of the deal have not been made clear yet, but this is a win for the BPO and BPM industry; a location where Coracall, a leader in outsource and offshore services, also holds a call centre. To learn more about Coracall, visit Coracall.com.

About Coracall

 

For further information please contact:

 

Investor Relations

Coracall

1st Floor, Coastlands Gatemax

329 Umhlanga Rocks Drive

Umhlanga Ridge

Kwa-Zulu Natal

South Africa

inquiry@coracall.com

www.coracall.com

 

"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward looking statements (within the meaning of Section 27a of the Securities Act of 1933 and Section 21e of the Securities Exchange Act of 1934) regarding our business, financial condition, results of operations and prospects. Forward-looking statements in this report reflect the good faith judgment of our management and the statements are based on facts and factors as we currently know them. Forward-looking statements are subject to risks and uncertainties and actual results and outcomes may differ materially from the results and outcomes discussed in the forward-looking statements. Actual results could differ materially from those projected in the forward-looking statements, as a result of either the matters set forth or incorporated in this report generally or certain economic and business factors, some of which may be beyond the control of Coracall. These factors include adverse economic conditions, entry of new and stronger competitors, inadequate capital to support operations and projections of revenues and profitability. Readers are urged not to place undue reliance on these forward-looking statements which speak only as of the date of this press release. We undertake no obligation to revise or update any forward-looking statements in order to reflect any event or circumstance that may arise after the date of the press release.

The Importance of Flexible Work Arrangements & BPO Employee Satisfaction- Coracall Contact Centre, Durban-South Africa

In response to US-based internet company Yahoo! ending a telecommuting option for employees, Catalyst recently surveyed 726 high potential employees—MBA graduates around the world working full-time in both for-profit and non-profit firms across industries—about their experiences with, and perceptions of, flexible working arrangements. Their answers revealed that Yahoo! and other companies, such as Zappos, Bank of America and Best Buy are in the minority. In fact, over 80% of those surveyed say that currently work for employers that offer flexible work arrangements. Other myths debunked in the survey reveal that both men and women take advantage, and that productivity, innovation and collaboration is actually increased when people have flexible arrangements. So what does that mean for other companies, more specifically call centres such as Coracall? It means that employee satisfaction is critical. With typically a young employee base, Coracall makes sure that all professionals and call agents receive proper training, have access to resources and have confidence in knowing they can contact management at any time to discuss issues. For if Coracall’s agents are satisfied, and then it means Coracall’s clients will be too. To learn more about Coracall call centre or customer support services visit Coracall.com.

About Coracall

 

For further information please contact:

 

Investor Relations

Coracall

1st Floor, Coastlands Gatemax

329 Umhlanga Rocks Drive

Umhlanga Ridge

Kwa-Zulu Natal

South Africa

inquiry@coracall.com

www.coracall.com

 

"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward looking statements (within the meaning of Section 27a of the Securities Act of 1933 and Section 21e of the Securities Exchange Act of 1934) regarding our business, financial condition, results of operations and prospects. Forward-looking statements in this report reflect the good faith judgment of our management and the statements are based on facts and factors as we currently know them. Forward-looking statements are subject to risks and uncertainties and actual results and outcomes may differ materially from the results and outcomes discussed in the forward-looking statements. Actual results could differ materially from those projected in the forward-looking statements, as a result of either the matters set forth or incorporated in this report generally or certain economic and business factors, some of which may be beyond the control of Coracall. These factors include adverse economic conditions, entry of new and stronger competitors, inadequate capital to support operations and projections of revenues and profitability. Readers are urged not to place undue reliance on these forward-looking statements which speak only as of the date of this press release. We undertake no obligation to revise or update any forward-looking statements in order to reflect any event or circumstance that may arise after the date of the press release.

Philippines BPO Industry Attracts Major Firms- Coracall Contact Centre, Durban-South Africa

Despite concerns over BPO companies pulling out of the Philippines earlier this year, the industry looks to have gained strength and momentum, and recently won favor of several Australian, New Zealand and other foreign firms. The strong support of the Philippine government through education and talent development programs, locator assistance, and tax incentives assured investors of industry’s stability. Details of the deal have not been made clear yet, but this is a win for the BPO and BPM industry; a location where Coracall, a leader in outsource and offshore services, also holds a call centre. To learn more about Coracall, visit Coracall.com.

About Coracall

 

For further information please contact:

 

Investor Relations

Coracall

1st Floor, Coastlands Gatemax

329 Umhlanga Rocks Drive

Umhlanga Ridge

Kwa-Zulu Natal

South Africa

inquiry@coracall.com

www.coracall.com

 

"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward looking statements (within the meaning of Section 27a of the Securities Act of 1933 and Section 21e of the Securities Exchange Act of 1934) regarding our business, financial condition, results of operations and prospects. Forward-looking statements in this report reflect the good faith judgment of our management and the statements are based on facts and factors as we currently know them. Forward-looking statements are subject to risks and uncertainties and actual results and outcomes may differ materially from the results and outcomes discussed in the forward-looking statements. Actual results could differ materially from those projected in the forward-looking statements, as a result of either the matters set forth or incorporated in this report generally or certain economic and business factors, some of which may be beyond the control of Coracall. These factors include adverse economic conditions, entry of new and stronger competitors, inadequate capital to support operations and projections of revenues and profitability. Readers are urged not to place undue reliance on these forward-looking statements which speak only as of the date of this press release. We undertake no obligation to revise or update any forward-looking statements in order to reflect any event or circumstance that may arise after the date of the press release.

Healthcare Industry Growing Sector for BPO- Coracall Contact Centre, Durban-South Africa

The healthcare industry is emerging as a major opportunity for business process outsourcing (BPO) companies, such as Coracall, a full service Contact Centre global operation with facilities across the United Kingdom and South Africa. Healthcare practitioners, clinics and hospitals are looking to utilise offshore call centres to help facilitate with calls and make appointments on their behalf, allowing them to focus on what matters most – each patient.   A BPO solution also enables healthcare clinics to remain agile and respond swiftly to any staffing issues. If you are a healthcare professional, visit Coracall.com to learn more about their services and contact right away for a consultation.

 

About Coracall

For further information please contact:

Investor Relations

Coracall

1st Floor, Coastlands Gatemax

329 Umhlanga Rocks Drive

Umhlanga Ridge

Kwa-Zulu Natal

South Africa

inquiry@coracall.com

www.coracall.com

 

"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward looking statements (within the meaning of Section 27a of the Securities Act of 1933 and Section 21e of the Securities Exchange Act of 1934) regarding our business, financial condition, results of operations and prospects. Forward-looking statements in this report reflect the good faith judgment of our management and the statements are based on facts and factors as we currently know them. Forward-looking statements are subject to risks and uncertainties and actual results and outcomes may differ materially from the results and outcomes discussed in the forward-looking statements. Actual results could differ materially from those projected in the forward-looking statements, as a result of either the matters set forth or incorporated in this report generally or certain economic and business factors, some of which may be beyond the control of Coracall. These factors include adverse economic conditions, entry of new and stronger competitors, inadequate capital to support operations and projections of revenues and profitability. Readers are urged not to place undue reliance on these forward-looking statements which speak only as of the date of this press release. We undertake no obligation to revise or update any forward-looking statements in order to reflect any event or circumstance that may arise after the date of the press release.