As the workplace becomes more virtual, managers are faced with the problems of how to evaluate telecommuters, freelancers and outsourced professionals. The easiest solution is to focus solely on results, but as many business experts would conclude, this only leads to trouble. Instead, managers of a virtual workforce should consider a combination of two things: results and behaviour.
Coracall, a global leader within the outsourcing industry, believes and recommends that companies who employ a virtual workforce make sure to adopt a “what” and “how” managerial style, which will help in evaluating the performance of each employee. Obviously the “what” component represents results, whereas the “how” should be seen as the process. This process involves engaging your virtual employee from start to finish, and may take the form of weekly video conferencing calls, daily emails, online chats to address questions or concerns as they arise and even providing necessary resources and tools. Coracall also believes empowering each skilled professional, and encourages them to be an active participant in the process by asking questions and working with the client to come up with solutions for a better outcome.
Avoid the common mistake of only focusing on results and distorting how we evaluate the performance of the virtual employee.
For further information please contact:
Investor Relations
Coracall
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"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward looking statements (within the meaning of Section 27a of the Securities Act of 1933 and Section 21e of the Securities Exchange Act of 1934) regarding our business, financial condition, results of operations and prospects. Forward-looking statements in this report reflect the good faith judgment of our management and the statements are based on facts and factors as we currently know them. Forward-looking statements are subject to risks and uncertainties and actual results and outcomes may differ materially from the results and outcomes discussed in the forward-looking statements. Actual results could differ materially from those projected in the forward-looking statements, as a result of either the matters set forth or incorporated in this report generally or certain economic and business factors, some of which may be beyond the control of Coracall. These factors include adverse economic conditions, entry of new and stronger competitors, inadequate capital to support operations and projections of revenues and profitability. Readers are urged not to place undue reliance on these forward-looking statements which speak only as of the date of this press release. We undertake no obligation to revise or update any forward-looking statements in order to reflect any event or circumstance that may arise after the date of the press release.
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