Management behavior can greatly improve relationships with remote talent, a new study from University of Illinois, USA, business professor Ravi Gajendran reveals. The study found that approaches in management which were more relationship-based helps ‘bridge the virtual gap’ and build strong alliances, partnerships with employees dispersed around the world.
Coracall echoes this sentiment and believes that building personal virtual one-on-one relationships is crucial to motivating, retaining and getting the most out of remote workers, especially those of the younger Gen Y class who often work in call centers through outsourced or offshore jobs. It requires a considerable more effort on part of managers choosing remote, offshore employees, to make sure that contributions are recognized or corrected if needed.
"You don't want team members to feel as though they're just sending their work out into a vacuum,” says Gajendran in a recent interview. "That's why leaders matter — they have to make those invisible workers visible, and you can do that by creating that sense of involvement and inclusion."
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