Former CIO Encourages Execs To Have Positive Outlook on BPOs- Coracall Contact Centre, Durban-South Africa

Attitudes towards business process outsourcing firms change over time, and former CIO at GM, Jim Noble, explains how he would approach BPO’s now. His advice to business owners thinking about utilising BPO’s, such as Coracall, is to focus on business outcomes more and less on costs. Mr Noble is currently in at the World BPO/ITO Forum in New York City, USA this week (17-18 July), where he will be a keynote speaker discussing changes in business process outsourcing landscape. Read a recent interview featured regarding his approaches to BPO as feature on SearchCIO.

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