Put Customer Experience First. Coracall Contact Centre, Durban-South Africa

According to a new report by ContactBabel, which surveyed hundreds of business leaders and decision makers, customer satisfaction is the most important metric when evaluating the success of a contact center. This is a huge change from recent years where call duration typically takes top spot in importance, where long times spent on single support calls were seen as negative to a business’ bottom line. With this new shift, longer calls could actually lead to overall positive customer satisfaction because it can mean the call agent is doing their best to understand the customer, address any and all concerns and offer possible solutions. These are values that Coracall instills in all of its call center professionals. To learn more about Coracall and the many contact center and administrative services, visit http://www.coracall.com

About Coracall                                                                     

For further information please contact:

Investor Relations

Coracall

1st Floor, Coastlands Gatemax

329 Umhlanga Rocks Drive

Umhlanga Ridge

Kwa-Zulu Natal

South Africa

inquiry@coracall.com
www.coracall.com

"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward looking statements (within the meaning of Section 27a of the Securities Act of 1933 and Section 21e of the Securities Exchange Act of 1934) regarding our business, financial condition, results of operations and prospects. Forward-looking statements in this report reflect the good faith judgment of our management and the statements are based on facts and factors as we currently know them. Forward-looking statements are subject to risks and uncertainties and actual results and outcomes may differ materially from the results and outcomes discussed in the forward-looking statements. Actual results could differ materially from those projected in the forward-looking statements, as a result of either the matters set forth or incorporated in this report generally or certain economic and business factors, some of which may be beyond the control of Coracall. These factors include adverse economic conditions, entry of new and stronger competitors, inadequate capital to support operations and projections of revenues and profitability. Readers are urged not to place undue reliance on these forward-looking statements which speak only as of the date of this press release. We undertake no obligation to revise or update any forward-looking statements in order to reflect any event or circumstance that may arise after the date of the press release.