One out of every 25 jobs in the US is tied
to a call centre, but many still fail in providing customers’ satisfaction,
according to a recent study. Most companies work hard in providing call centre
agents with the necessary product training material, and feel there is a
correlation between positive customer satisfaction and the number of issues
resolved. Unfortunately, studies reveal
quite the opposite. In this particular study conducted by Tracy Learning LLC, a
positive satisfaction rate of only about 18% was reported by customers who had
their issue resolved quickly. In comparison, a positive satisfaction rate
of 90% was reported by customers whose issues were not solved quickly but felt
their call centre agent demonstrated professionalism, patience and problem
solving skills. Bottom line, the goal
when a customer calls in is not to just fix the technical issue, but it is
making sure your customer is satisfied. Coracall, a global leader in customer
call centre support, makes every effort to combine problem solving and people
skills with technical knowledge. To learn more about Coracall, visit http://www.coracall.com
About
Coracall
For
further information please contact:
Investor
Relations
Coracall
1st Floor,
Coastlands Gatemax
329
Umhlanga Rocks Drive
Umhlanga
Ridge
Kwa-Zulu
Natal
South
Africa
inquiry@coracall.com
www.coracall.com
"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: This press
release contains forward looking statements (within the meaning of Section 27a
of the Securities Act of 1933 and Section 21e of the Securities Exchange Act of
1934) regarding our business, financial condition, results of operations and
prospects. Forward-looking statements in this report reflect the good faith
judgment of our management and the statements are based on facts and factors as
we currently know them. Forward-looking statements are subject to risks and uncertainties
and actual results and outcomes may differ materially from the results and
outcomes discussed in the forward-looking statements. Actual results could
differ materially from those projected in the forward-looking statements, as a
result of either the matters set forth or incorporated in this report generally
or certain economic and business factors, some of which may be beyond the
control of Coracall. These factors include adverse economic conditions, entry
of new and stronger competitors, inadequate capital to support operations and
projections of revenues and profitability. Readers are urged not to place undue
reliance on these forward-looking statements which speak only as of the date of
this press release. We undertake no obligation to revise or update any
forward-looking statements in order to reflect any event or circumstance that
may arise after the date of the press release.
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