Gamification
techniques have been used for years within incentive programs, and have grown
and evolved in popularity over the last decade. The common person is
unknowingly exposed to gamification techniques through credit card rewards
systems, which provide a fun, challenging and rewarding way to incentivise
their customers to use their card more.
The use of gamification has evolved over the recent years and can now be
seen in a wide variety of different places, products or services. As a manager
in a customer support call centre, gamification in the workplace is a great way
to motivate call centre agents. Break down large activities, and break them
into small, easily achievable tasks which can be rewarded immediately. For
instance, the act of reaching 30 days consecutive attendance could be a
rewarded accomplishment, or tie it in with on-going training. These techniques
are widely accepted with Gen Y Millennial workforce, as they’ve grown up with
it. Just be careful not to tie gamification rewards with client calls, as it
could lead to poor quality and results for the client and customer. Coracall, a global leader in customer
service outsource call centre, is a strong believer that happy and motivated
call centre agents equals happy clients and customers. To learn more about
Coracall, visit www.coracall.com
About
Coracall
For further information please
contact:
Investor Relations
Coracall
1st Floor, Coastlands Gatemax
329 Umhlanga Rocks Drive
Umhlanga Ridge
Kwa-Zulu Natal
South Africa
inquiry@coracall.com
www.coracall.com
"Safe Harbor" Statement under the
Private Securities Litigation Reform Act of 1995: This press release contains
forward looking statements (within the meaning of Section 27a of the Securities
Act of 1933 and Section 21e of the Securities Exchange Act of 1934) regarding
our business, financial condition, results of operations and prospects.
Forward-looking statements in this report reflect the good faith judgment of
our management and the statements are based on facts and factors as we
currently know them. Forward-looking statements are subject to risks and
uncertainties and actual results and outcomes may differ materially from the
results and outcomes discussed in the forward-looking statements. Actual
results could differ materially from those projected in the forward-looking
statements, as a result of either the matters set forth or incorporated in this
report generally or certain economic and business factors, some of which may be
beyond the control of Coracall. These factors include adverse economic
conditions, entry of new and stronger competitors, inadequate capital to
support operations and projections of revenues and profitability. Readers are
urged not to place undue reliance on these forward-looking statements which
speak only as of the date of this press release. We undertake no obligation to
revise or update any forward-looking statements in order to reflect any event
or circumstance that may arise after the date of the press release.
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