Coracall, a BPO, business process outsourcing contact centre / call centre company specialising in voice, non-voice, and back office support to global organisations today announced the creation of multi lingual voice support solutions.
Announcing the new initiative, Mr Phil Lightfoot, Chief Executive Officer remarked, “A number of existing and potential customers have been asking us for multi lingual support for some time and we expect that interest to grow. We believe that this is reflective of the outsourcing market, and customers seeking consolidation of vendors and partners. At the present time we offer Mandarin, Cantonese, Bahasa, Korean, Vietnamese, Japanese, Hindi, Malayalam, Tamil, and Tagalog from our facility in the Philippines. Our South Africa center offers support in Afrikaans, and other European languages such as Italian, French and German whilst customers who require large scale support in European languages can also be serviced from a partner site in Hungary.”
Mr Lightfoot further added, “The creation of this offering is a clear value differentiator for Coracall and reflects our desire to address customer requirements in an innovative manner. By housing multiple languages through one location lowers costs, but perhaps more importantly, provides our customers with a single point of reference, thereby improving control and governance.”
Mr Lightfoot further added, “The creation of this offering is a clear value differentiator for Coracall and reflects our desire to address customer requirements in an innovative manner. By housing multiple languages through one location lowers costs, but perhaps more importantly, provides our customers with a single point of reference, thereby improving control and governance.”
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